Frequently Asked Questions

How long will I need to wait for an appointment?

Most appointments can be made for the same day or the following day, depending on patient care hours, availability, and location preference.  Specific blocks are available for an Initial Consultation every day, meaning availability can vary.  Online booking is available for both locations, with booking accepted until 1 hour before the appointment time.  If you are trying to book within the hour cut-off, please contact the office to book your appointment over the phone.

Are appointments required?

Yes, appointments are required.  If you are in the area and are looking to get onto the schedule, just call the office of your choice and they will see what Dr. Renee's availability is like.

What types of adjustments does Dr. Renee do?

There are a few different methods of adjusting the spine. The traditional method of performing an adjustment manually, but some patients are uncomfortable with these adjustments or do not tolerate them well. In cases such as these, some changes can be made, such as adjusting with an instrument, using a gravity drop assist, pelvic blocking, or other low-force techniques that won't generate an audible release from the joint. Along with traditional spinal adjustments, adjustments can also be done on other joints in the body.

Will I be adjusted on the first visit?

The first visit is more of a day of discovery, though a complaint-based adjustment is usually performed in the absence of any issues that might require any imaging.  This is not always the case, and Dr. Renee reserves the right to decide on a case-by-case basis if an adjustment on the first visit is the appropriate course of treatment.

How often will I need to come in for my appointments?

The frequency of appointments is initially determined based on the exam findings, the spinal scan results, and Dr. Renee's professional experience.  Through the course of your care plan, re-evaluations will dictate the decreases in your frequency with the ultimate goal of transitioning you to a wellness plan or a "maintenance plan" that requires very few appointments.  In order to get to this phase, a higher frequency of visits may be required initially, though this is not always the case.  If you have any concerns about potential plans of care, please speak to Dr. Renee.

How often will my progress be assessed?

After the initial visit, the progress of each patient will be reassessed periodically.  Typically a re-evaluation is performed by Dr. Renee every 12 visits.  Re-assessments must be performed within 24 visits as per College of Chiropractors of Ontario standards of practice.

Will my extended benefits cover my care?

It is recommended that you check with your insurance company to see if you have coverage for chiropractic. We do not directly bill extended benefits companies on behalf of the patient; however, we can provide you with an invoice that you can submit to your insurance company and be reimbursed if you do have coverage.  You should also check with your extended benefits about whether a medical referral is needed to have care covered.

Is there a cancellation policy?

There is no penalty for cancelling an appointment; we only ask that you give us a call to inform us that you no longer need the appointment.  A credit card number is required to book any visit online to deter no-shows, which have unfortunately been rising recently.  If a patient no-shows, they will be charged.